AVAILABLE POSITION
Hand & Stone Massage and Facial Spa in Plymouth is looking for responsible, dependable individuals with excellent COMMUNICATION skills to join our growing front desk team that is focused on Health and Wellness for all. We provide excellent training that will serve you well in any career you choose!

POSITION SUMMARY
Our Spa Associates are our main customer service representatives through both face-to- face and phone interaction with our clients. As the liaison between our clients and our certified massage therapists/licensed estheticians, our Spa Associates schedule all of the service appointments. Most importantly, this position entails offering memberships and suggesting services and gift cards to our clients. A more extensive list of the responsibilities is as follows:

– Communicate sales promotions and service options with clients
– Schedule/Confirm appointments and balance the daily appointment book
– Greet and check-in/out clients before/after their appointment
– Learn about our products and services for effective, clear communication
– Execute the daily operational tasks, day-to-day goals and priorities assigned by management
– Uphold cleanliness standards in the entire spa
– Communicate the continually changing schedule and operational needs with coworkers
– Communicate with both massage therapists and estheticians to maximize the appointment book
– Computer data entry

POSITION REQUIREMENTS
– Capability to work flexible hours including nights, weekends and some holidays
– Excellent verbal and written communication skills
– A fast learner, with a positive attitude; remain calm in fast pace environment
– Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
– A strong team player with the ability to work independently under minimal supervision
– Exceptional with organizing and prioritizing; attention to detail and multitasking
– Critical thinking skills, including customer conflict resolution- Have reliable transportation to/from work

We offer hourly-rate pay with competitive commissions and bonuses. There is also the potential for position growth to a lead sales associate position or an assistant manager position.

For more information please go to:
www.handandstoneplymouth.com or www.facebook.com/handandstoneplymouth

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