Hand & Stone Massage and Facial Spa in Manalapan, NJ is looking for a responsible, dependable individual with excellent communication, leadership, and sales skills to join our team! We are currently looking to fill an Full-Time Assistant Management position.

POSITION SUMMARY

Our Assistant Manager serves to support the Spa Manager in executing the day-to-day operations of a high volume spa, along with specific assigned responsibilities. The Assistant Manager is a main customer service representative through both face-to-face and phone interaction with our clients. A more extensive list of the responsibilities is as follows:

Meet membership sales goals
Communicate sales promotions and service options with clients and front desk team
Schedule/Confirm appointments and balance the daily appointment book
Greet and check-in/out clients before/after their appointment
Learn about our products and services for effective, clear communication
Execute the daily operational tasks, day-to-day goals and priorities assigned by management
Communicate the continually changing schedule and operational needs with coworkers
Communicate with both massage therapists and estheticians to maximize the appointment book
Manage all scheduling for front desk staff, massage therapists, and estheticians
Oversee training of staff
Create and aid in implementation of sales goals for staff.
Oversee implementation of corporate protocols.
POSITION REQUIREMENTS

Goal-oriented, with ambition to obtain top-management level
Experience in the Spa Industry
Sales experience with proven results; membership sales is a plus
Capability to work flexible hours, specifically nights, weekends and holidays
Excellent verbal and written communication skills
A fast learner, with a positive attitude; remain calm in fast pace environment
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional with organizing and prioritizing; attention to detail and multi- tasking
Critical thinking skills, including customer conflict resolution
PREFERABLE QUALIFICATIONS

Associate or Bachelor’s Degree
2+ years in sales
Any further questions? Call us at 732-431-4722 ; ask for Erica

To join our team, please submit a resume, cover letter, and three professional references!

Job Type: Full-time

Required experience:

Sales: 1 year
Spa: 1 year
Management: 1 year